Build Know How SRL (“we”, “us”, “our”) operates the 5D Performance Model™ website and related consulting services under the brand Synergetic Solutions.
We are committed to protecting your personal data and handling it transparently and responsibly in accordance with:
The EU General Data Protection Regulation (GDPR)
Applicable Romanian data protection laws
Applicable United States privacy standards where relevant
We do not sell, lease, or rent personal data to third parties.
By using our website or engaging with our services, you agree to the practices described in this Privacy Policy.
Build Know How SRL, Registered in Romania
CUI 38375504 in Cluj-Napoca
contact email: quest@buildknowhow.net
Build Know How SRL is the data controller for personal data processed through the 5D Performance Model™ and Synergetic Solutions services.
We collect personal data only when necessary for legitimate business purposes.
Examples:
Name
Email address
Company name
Role or title
Phone number (if provided)
Purpose:
Responding to inquiries
Delivering services (including Coherence Snapshot™, Executive Briefing™, workshops, advisory)
Sending requested materials
Communicating regarding engagements
Examples:
Organization size
Industry
Leadership level
Diagnostic responses (if participating in assessments)
Purpose:
Delivering consulting services
Generating reports or insights
Improving service relevance
Aggregated analysis (non-identifiable)
Collected automatically:
IP address
Browser type
Device information
Pages visited
Date/time stamps
Referring URLs
Purpose:
Website functionality
Security monitoring
Performance optimization
Analytics
We process personal data based on:
Consent (e.g., newsletter sign-up)
Contractual necessity (e.g., delivering consulting services)
Legitimate interest (e.g., improving services, maintaining security)
Legal obligation (where required by law)
You may withdraw consent at any time by emailing us at quest@buildknowhow.net.
Our website may use cookies and similar technologies to:
Improve user experience
Understand website usage
Analyze traffic patterns
You can control cookies via your browser settings. Disabling cookies may affect certain functionalities.
We may use third-party analytics providers (e.g., Google Analytics). These providers process data according to their own privacy policies.
We do not sell personal data.
We may share personal data with:
Trusted service providers (e.g., email platforms, payment processors, analytics providers)
Legal or regulatory authorities where required
Professional advisors (legal, accounting)
All service providers are contractually required to protect personal data and process it only under our instructions.
As a Romanian company, data is primarily processed within the European Economic Area (EEA).
If data is transferred outside the EEA (e.g., to U.S.-based service providers), we ensure appropriate safeguards are in place, such as:
Standard Contractual Clauses (SCCs)
Contractual data protection commitments
GDPR-compliant transfer mechanisms
We retain personal data only as long as necessary to:
Provide services
Fulfill contractual obligations
Comply with legal requirements
Resolve disputes
When data is no longer required, it is securely deleted or anonymized.
We implement appropriate technical and organizational measures to protect personal data, including:
Secure hosting environments
Encrypted data transmission (SSL)
Restricted access controls
Internal confidentiality safeguards
While we apply industry-standard protections, no system can guarantee absolute security.
If you are located in the European Union, you have the right to:
Access your personal data
Rectify inaccurate data
Erase your data (“right to be forgotten”)
Restrict processing
Object to processing
Data portability
Withdraw consent at any time
To exercise these rights, contact us at quest@buildknowhow.net.
You also have the right to lodge a complaint with your local Data Protection Authority.
For U.S. users, we process personal data transparently and do not sell personal information. Where applicable, individuals may request:
Access to collected personal data
Correction of inaccuracies
Deletion of personal data (subject to legal obligations)
Requests may be submitted via quest@buildknowhow.net.
If you purchase services, payments are processed via secure third-party payment providers. We do not store full credit card details. Payment processors operate in accordance with PCI-DSS security standards.
Our services are designed for professionals and organizational leaders. We do not knowingly collect personal data from individuals under the age of 18.
In the event of a merger, acquisition, restructuring, or asset sale, personal data may be transferred as part of the transaction. Users will be notified where legally required.
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date.
Build Know How SRL
Synergetic Solutions
Email: quest@buildknowhow.net
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